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Interesting articles and helpful tips...

How CRM Can Work - Part 2 - Goals

Part 2 of our mini-series on how to implement CRM. First step, deciding on realistic goals for the project.

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How CRM Can Work

The introduction to a series of articles covering some examples of CRM implementations within a fictitious company, department and a team

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CRM Processes

This article covers some ideas of processes that can be covered within your CRM approach, but is by no means exhaustive as CRM can cover everything your business does

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